Privacy policy

Who we are

Tenants Aid is the controller of the personal information collected through this website.

What we collect

When you submit an enquiry we collect your name, phone number, email address, postcode, landlord type, whether you are facing disrepair, the problems you select, any description you provide, your consent record (time and IP address) and campaign/source information if you arrived via a tracked link.

Why we use it and our lawful basis

We process the details you submit to review your situation, assess your eligibility for housing assistance, and connect you with qualified legal specialists or housing advisers.

Who we share it with

Our website host, email provider and spreadsheet provider process data on our behalf.

Your rights

You may ask to access, correct or delete your information, object to or restrict processing, and complain to the Information Commissioner's Office (ico.org.uk).