How it works
Tell us what's happening
Complete the short enquiry form with your contact details, landlord type and the problems you're facing.
We review your enquiry
A member of the team reads your answers and considers whether we may be able to assist.
We get in touch
If we can look into it further, we'll contact you by phone or email to discuss next steps.
You decide what to do
You are never obliged to proceed. We'll explain the options in plain English.
Submitting an enquiry does not automatically establish eligibility for a claim.